Routine Server Maintenance - Updating 17:30 - (Resolved)
  • Priority - Medium
  • Affecting Server - VPS
  • Dear User,

    Your server will be paused during our Scheduled Routine Maintenance.

    Your service will be continued once maintenance has concluded.

    Thank you

    Clickworks Internet

  • Date - 25/07/2018 17:00 - 25/07/2018 21:00
  • Last Updated - 03/05/2019 14:27
Emergency maintenance - VPS JHB 2 (Resolved)
  • Priority - Critical
  • Affecting Server - CW_Delta
  • Due to a failed fan, we require to run emergency maintenance to repair the problem.
    This could be 2 hours of downtime to repair the issue.

    We appreciate your patient in this regard.

    Clickworks Internet Team

  • Date - 18/09/2018 16:10 - 11/03/2019 14:51
  • Last Updated - 20/09/2018 16:12
Scheduled Maintenance (Resolved)
  • Priority - Low
  • Affecting Server - Windows Shared Hosting
  • Updating of Shared Hosting infrastructure. Non Crititical.

  • Date - 08/03/2018 21:59 - 09/03/2018 09:48
  • Last Updated - 08/03/2018 22:00
Planned Maintenance: JHB1_Cluster_Hosting (Resolved)
  • Priority - High
  • Affecting Server - CW_Delta
  • Dear Customer,

    Please be advised that we will be performing RAID Maintenance on our JHB1 Infrastructure. We expect the work to start at 17h30 until approx 20h15.

    Downtime will be between 30 - 45 Mins.

    We apologise for the inconvenience caused.

    Regards,
    Clickworks Internet Team

  • Date - 20/01/2017 17:30 - 12/03/2018 09:06
  • Last Updated - 19/01/2017 12:24
Planned Maintenance: Samrand Data Centre Netw (Resolved)
  • Priority - Critical
  • Affecting Server - CW_Delta
  • Planned Maintenance: Edge router replacement back to all notices Status:Attending Start Date: 2015-12-03 23:45 SAST Resolved Date:2015-12-04 04:00 SAST Point of impact:Jnb Data Centre Symptoms experienced:Possible loss of connectivity or packet loss.

    Cause of problem:Core router upgrade

    Estimated time of repair:4 hours

     

    Additional information:The current M7i routers are at device capacity and will be replaced with Juniper MX80 routers that will provide routing capacity of up to 80Gbps.

     

    Internet traffic is currently load balanced via three routers to provide capacity with redundancy. The MX80 router installation will increase edge routing capacity per device enabling a scalable solution for future edge capacity upgrades with redundancy using only two routers.

     

    During the maintenance period all traffic will be set to route via one edge router at a time while the other edge routers are decommissioned.

     

    Due to the level of redundancy of our network we'll be able to do the upgrade without incurring any downtime, however downtime is still a possibility due to unforeseen circumstances.

     

    The old edge routers will be kept in place for a quick rollback should any unforeseen problem materialise.

     

    Attending:Engineers

  • Date - 03/12/2015 23:45 - 12/03/2018 09:06
  • Last Updated - 02/12/2015 10:30
Security Updates Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Hosting Systems
  • Please note we will be installing important security updates with the Johannesburg Xen Clusters on 12 November from 17h50 -21h00 CAT.

    Your server will be gracefully shutdown before the updates commence.

    Thank you
    Clickworks Team

  • Date - 12/11/2015 17:50 - 13/11/2015 10:51
  • Last Updated - 10/11/2015 15:26
Maintenance - Phone Systems 6 October 2015 (Resolved)
  • Priority - Critical
  • Affecting System - Phone System
  • Status: Phones systems will be offline during core business hours between 06:00 - 16:00 CAT on the 6th of October 2015.<br /><br />
    If you require to reach Clickworks please email support@clickworks.net.za for immediate assistance.

    Apologies for the inconvenience caused.

  • Date - 06/10/2015 06:00 - 06/10/2015 18:00
  • Last Updated - 07/10/2015 11:44
International Connectivity over SEACOM affect (Resolved)
  • Priority - Critical
  • Affecting Server - Per GB ADSL
  • Currently experiencing international connectivity issues over SEACOM accounts. (@clickconnect.co.za)

    Engineers are responding.

  • Date - 13/09/2012 15:48 - 16/09/2012 11:18
  • Last Updated - 13/09/2012 15:49
Telkom Outage (Resolved)
  • Priority - Critical
  • Affecting Server - Per GB ADSL
  • Outage Num:13038

    Telkom ADSL outage affecting Houtbay ( 021 - 790 )

    Telkom ADSL services in the following area may be Inaccessible : Houtbay ( 021 - 790 )

    Start Date:2012-08-15 08:53:17

    End Date:

    Status:Open

    Outage Num:13013

    Telkom ADSL outage affecting Fishhoek ( 021 - 782 )

    Telkom ADSL services in the following area may be Inaccessible : Fishhoek ( 021 - 782 )

    Start Date:2012-08-13 11:12:36

    End Date:

    Status:Open


  • Date - 16/08/2012 16:50 - 13/09/2012 15:48
  • Last Updated - 13/09/2012 15:47
Upstream service Disruption (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • At 12:20 today we were notified of an Internet service outage with our upstream data provider in our Cape Town Data Centre.

    The outage was resolved around 14:15. At this time we are still awaiting feedback to the root cause of todays outage.

    We apologise for any inconvenience caused.

  • Date - 10/08/2012 12:20 - 10/08/2012 14:20
  • Last Updated - 10/08/2012 15:42
Windows Control Panel Outage (Resolved)
  • Priority - Low
  • Affecting Server - Windows Shared Hosting
  • Windows Shared Hosting CP1

    Panel.cwcpt.co.za was unavailable today after a database had become corrupted and had to be restored.

    All services have been restored.

  • Date - 04/07/2012 09:00 - 04/07/2012 14:00
  • Last Updated - 04/07/2012 15:27
Residential ADSL Increased Latency (Resolved)
  • Priority - Critical
  • Affecting Other - Residential ADSL Services
  • Increased Latency & Packet Loss

    We are currently experiencing increased latency and packet loss due to an issue between London and South Africa.

    IS engineers are currently investigating no ETA as of yet.

  • Date - 29/06/2012 10:42 - 00/00/0000 00:00
  • Last Updated - 04/07/2012 15:24